Families pay up to 84 euros more this year with increases in communications (with Luís Neto Galvão)

«The law is clear in imposing on operators that any change in contractual conditions must be notified to each customer, in a clear, understandable way and on a durable medium, at least one month in advance," Luís Neto Galvão, Partner at SRS Legal and specialist in the practical area of law covering telecommunications, replies to DN/Dinheiro Vivo.
The lawyer adds that operators should also "inform the customer that he may terminate the contract free of charge if he does not accept the new conditions", and this information may be sent, "for example, by email, where [the operators] should identify the specific value of the new tariff".
"If there is non-compliance [as the law states], operators may be subject to sanctions by Anacom and customers have at their disposal the means of extrajudicial resolution of disputes and, in the last instance, the courts," concludes Luís Neto Galvão.»